The Problem
Case Study
Boosted Sales by 25% for a Handmade Crafts Brand with Amazon’s Account Health Service
– The client faced problems in staying on top of their seller account health.
– We helped them stay updated with all policy updates introduced by Amazon to avoid any suspensions.
– The Result: With our account health service, the brand was able to increase their sales by 25% in less than 2 months.
For a growing seller on Amazon, the brand faced problems in maintaining a healthy account status. They were constantly being bombarded by emails from Amazon with threatening subject lines such as, ‘Amazon account health at risk’, and ‘your account is at risk of deactivation’.
They needed a partner who has the expertise to handle all such violations proficiently so that they can focus more towards the strategic growth of their brand without being vulnerable to unexpected suspensions.
Our Solution
With the help of the account health service provided by SPCTEK, some of the key areas that we were able to address for the seller in terms of account health comprised of:
- Account Health Dashboard: A clear overview of account health metrics, highlighting areas for improvement.
- Performance Notifications: Proactive alerts for potential violations before they impact account health.
- Learning Resources: Easy access to educational content and best practices to maintain compliance.
Actionable Insights: Data-driven recommendations to improve listing quality, customer service, and shipping performance.
Results Achieved
Since implementing the Account Health Service, the brand has seen a significant improvement in their account health and business performance. Some of the key achievements with specific numbers and percentages comprise of:
- Reduced Listing Violations by 70%: By proactively addressing potential violations, has minimized listing suspensions and maximized visibility.
- Improved Customer Satisfaction Score by 15%: Utilizing the service to monitor feedback metrics has allowed them to address customer concerns quickly, leading to a rise in positive reviews and a happier customer base.
- Enhanced Operational Efficiency: Actionable insights helped streamline shipping processes, resulting in a 10% decrease in average delivery time and improved seller performance metrics.
Increased Sales by 25%: With a healthier account and a focus on customer satisfaction, and experienced a significant increase in sales.
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