Struggling to Reinstate Amazon Account?

A: Yes, in most cases, a suspended Amazon seller account can be reinstated. A suspension is a temporary deactivation, not a permanent ban. Amazon gives you the opportunity to appeal the decision by submitting a Plan of Action (POA) that shows you have identified the root cause of the issue and have taken steps to fix it. Our service is built specifically to guide you through this process successfully.

A: A successful Plan of Action (POA) needs three key components: a clear explanation of the root cause that led to the suspension, a detailed list of the immediate corrective actions you have taken to fix the problem, and a robust plan of preventative measures you will implement to ensure it never happens again. It must be professional, factual, and strictly follow Amazon’s guidelines, without making excuses or blaming others. This is where our expertise is invaluable; we craft a tailored POA for your specific case.

A: If your initial appeal is denied, don’t panic. This is a common occurrence, especially for sellers who submit generic or templated POAs. Amazon’s denial notice often provides clues about why the appeal was rejected. We specialize in reworking and escalating denied appeals by revising the POA based on Amazon’s feedback, adding new evidence, and resubmitting a stronger case to the right team for reconsideration.

A: When your account is suspended, Amazon places all your funds on hold. The money will remain in your account but will be inaccessible. In many cases, once the account is successfully reinstated, the funds become available for disbursement again. However, for some severe violations, Amazon may hold the funds for 90 days or longer to cover potential refunds or claims.

A: Yes, we can help you navigate this issue by identifying the root cause and guiding you on the proper steps to resolve issues related to the linked account suspension. 

A: The timeframe for reinstatement varies greatly depending on the type of suspension, the case’s complexity, and Amazon’s review volume. Amazon doesn’t provide a specific timeframe for account reinstatements; it can range anywhere from hours (for minor issues) to weeks (for more complex cases). We work with urgency to minimize your downtime. 

A: A Section 3 suspension refers to a broad breach of Amazon’s Business Solutions Agreement. It is a “catch-all” violation that can be triggered by a wide range of issues, from operating multiple accounts to engaging in fraudulent or misleading activity. These suspensions are very serious because they are often permanent and do not always come with a clear path to appeal. Our experts have a deep understanding of these complex cases and know how to build a strategic appeal to address Amazon’s concerns.

A: Yes, absolutely. For suspensions related to authenticity, IP, or safety, Amazon requires specific documents such as valid invoices from your suppliers, letters of authorization from the brand, or safety certifications. While we guide you on what documents Amazon needs, you are responsible for providing them. We do not and cannot fabricate or supply any documentation, as that would be a policy violation itself.

A: Yes, we stand by our work. We offer an “Up to 100% Money-Back Guarantee” depending on the case type. This means if we are unable to get your account reinstated for a specific, eligible case after exhausting all appeal options, you can receive a refund based on the terms of your service package. This gives you peace of mind that you are investing in a dedicated partner.

A: Yes, we can. Performance-based suspensions (like high ODR, Late Shipment Rate, or Pre-Fulfillment Cancel Rate) are very fixable. We will help you analyze your operational deficiencies, create a Plan of Action that outlines concrete improvements you’ve made to your processes, and submit it to Amazon’s performance team for review.

A: Yes, this is a common violation. It often happens due to packaging damage during shipping or incorrect FBA processes. We will help you identify the root cause, whether it’s a supplier issue, a fulfillment error, or something else, and help you create a detailed POA that includes corrective actions like implementing stricter quality checks or improving your packaging processes.