Amazon Updates Returns and Recovery Dashboard with New Insights and Recommendations
Amazon has introduced new features to the Returns and Recovery: Insights and Opportunities dashboard, giving sellers deeper visibility into return trends and recovery performance, along with actionable recommendations to reduce losses.
Which New Features Has Amazon Added to the Returns and Recovery Dashboard?
Amazon has enhanced the Returns and Recovery dashboard with deeper insights into return trends, costs, and product-level performance. The update also introduces actionable recommendations to help sellers reduce return rates and recover more value from returned inventory.
1. Improved Visibility into Trends
Sellers can now monitor key return and recovery metrics over time. This helps in:
- Identifying patterns in customer returns
- Tracking performance changes after listing or operational updates
- Spotting recurring issues early
2. Return Processing Cost Tracking
A new Return Fees column provides better cost visibility. Sellers can now:
- View FBA return processing fees for high-return products
- Exclude apparel and shoes from this calculation
- Understand the financial impact of returns at a product level
3. Identification of High-Return Products
The dashboard highlights products with frequent returns, allowing sellers to:
- Quickly identify problem listings
- Prioritize products that need immediate attention
- Focus efforts on reducing return rates
4. Actionable Insights and Recommendations
Sellers now receive product-level recommendations to improve performance. These include:
- Updating product titles, images, or descriptions
- Addressing potential quality or manufacturing issues
- Optimizing listings to better match customer expectations
How to Access the Dashboard in Seller Central
To use these new features:
- Go to Seller Central
- Navigate to Returns and Recovery: Insights and Opportunities
Key Takeaway
This update transforms the dashboard into a more practical tool for ongoing optimization, helping sellers reduce return-related losses and improve recovery outcomes through data-driven decisions.
Source:
https://sellercentral.amazon.com/seller-forums/discussions/t/fe813b39-b35a-46c2-8309-ac93f7abafb4