eBay has various policies to help build a trustworthy marketplace where sellers and buyers can interact without fear of fraud, unethical behavior, or illegal actions. Violating these policies as a seller can get your account suspended. If your account is already suspended, you might wonder how to appeal for eBay account reinstatement.
Account suspensions can be of different types. Each of them might need a different strategy for your eBay account’s reinstatement. However, a few reasons can get your account permanently suspended, from which there may be no coming back.
If you are facing an account suspension and want to know more about it, you are in the right place.
Types of Account Suspensions
First, let’s look at what the different types of account suspensions are. The type of account suspension would determine what you need to do to appeal for your eBay account’s reinstatement.
1. Account Hold
If your account is on hold at eBay, you should not worry too much about it. Account holds are usually caused by things that are easy to fix, like problems with payments or verifying your eBay account.
These problems are pretty easy to solve. Once you’ve fixed the payment problems or sent in the verification documents, eBay will bring your account back online.
2. Account Restrictions
If you don’t do well on seller performance metrics, eBay may limit your account in different ways. For instance, a seller account restricted by MC011 means you cannot sell or list more items.
Receiving account restrictions means that eBay is trying to warn you of your poor performance, which could lead to a full-blown suspension of your seller account.
Thus, you should try to improve your performance in whatever area you lack—fulfilling orders, ensuring timely shipments, removing eBay negative feedback, etc. Before submitting an appeal for MC011, the seller needs to make sure that there are no pending cases, late deliveries, or negative feedback and have a clear dashboard. Once the dashboard is clear, sellers may easily appeal for MC011. Or else there are chances for permanent rejection.
3. Full Suspension
A full suspension of your account can result from a severe violation of eBay’s policies. Depending on the offense, the suspension could last for a week, a month, or, in extreme cases, forever.
The suspension could also result from consistent poor performance even after several warnings and partial account restrictions. However, sometimes one horrible case of bad customer service is enough to get your account suspended.
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Why did my eBay account get suspended?
The reasons for account suspension can vary from case to case. Generally, eBay sends an email telling the seller why they have suspended their account and how long it will last. Sometimes, eBay also informs the sellers about what they need to do for eBay account reinstatement.
If you haven’t received an email regarding account suspension, check the messages in My eBay. But beware; the email you received for account suspension could be from a scammer trying to phish their way into your account and get your bank details.
Thus, confirming the suspension through your messages in My eBay is always a good idea.
Following are some of the major reasons that can become the basis for your eBay account suspension.
1. Unpaid Fees
eBay may suspend your account temporarily if you have any outstanding payments to eBay or a customer that have been outstanding for a long time.
You might need to settle all the fees to remove the suspension and regain complete control of your account.
2. Late Shipping
eBay will overlook up to 7% of your orders delivered late to the customers. Anything beyond that can get you in trouble. Thus, you should be realistic about the expected shipment dates you communicate to your buyers and try your best to meet them.
3. High Transaction Defect Rate
Cancelling orders after they have been accepted may result in account suspension. Transaction Defect Rate is an essential parameter for measuring your seller account’s performance.
If the defect rate exceeds 2% of the total orders, it can cause trouble for you, and eBay can suspend your account.
Partner with a company that knows and understands eBay policies to avoid account suspension and make your eBay business profitable.
Appealing for eBay account reinstatement
Finding out that your eBay seller account has been suspended can be very stressful. Panicking will not help you. Take a deep breath and follow the guidelines below to devise a plan to get your account back.
Step 1: Find out the Cause
Read eBay’s message very carefully to find out what exactly became the reason for suspension. Generally, eBay tells you what caused the account suspension. If you have violated a policy, read that policy in full to understand what you did wrong.
The better you know the problem, the more effective your solution will be. It will also improve your chances of having your eBay account reinstated.
Step 2: Prepare Reinstatement Appeal
Once you fully understand the problem, it is time to devise a solution. Often, eBay tells you what the problem is and what you need to do to resolve it. For instance, clear all the dues at once if it was a matter of outstanding payments.
Remove the copyrighted images if there are copyright issues with your product listing. If you did not perform well on the performance metrics, change your business strategy and document how you will improve your performance.
Step 3: Contact eBay Support
Once you know the problem and have a solution, you should contact eBay. Making an angry call and getting emotional will not help you. The representatives at eBay deal with sellers frequently. Stay professional and rational during all your dealings.
If you have accepted the issues and taken steps to remove them, eBay would be willing to listen to your plea for your eBay account’s reinstatement. If it was a small problem and you fixed it, eBay might shorten or remove the ban. However, you might still need to wait if the violations are more serious.
If your account was suspended indefinitely, an appeal for reinstatement might not work. You should consider branching out to other marketplaces and then returning to eBay after some time.
Facing a suspension can be very stressful. In such a case, if you have an expert seller account manager working with you, you have an advocate to deal with suspension issues and avoid them in the future. They might save you a lot of trouble.
An advocate will understand the problem and the resolution and know how to appeal to eBay. Better yet, if you use eBay seller account management services, you might not break eBay’s rules in the first place, which would keep your account from being suspended. If you are looking for a premium service provider for eBay seller account management, SPCTek has you covered. Visit our services page to find out more about our services.